It focuses on solutions, it looks forward, it puts whoever you are speaking to in the driving seat by giving them the responsibility.
There are some people who just want to talk your ear off, the "volunteer victims" as Les Brown calls them who incessantly complain about their problems until you can feel the life-force draining from your body. I don't think enabling this behaviour is helpful to the complainer or the listener. Interestingly I find with a true die-hard complainer this simple question is like kryptonite to Superman. It often stops the conversation dead in its tracks or sends it in a different direction because the complainer has no intention of doing anything other than complain.
On the other hand if the person is open to finding a solution...
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